TCG VAULT

terms & conditions

Effective Date: 1/3/2025

Welcome to TCG VAULT! By accessing or using our website (www.tcgvault.com.au), you agree to be bound by the following Terms and Conditions. Please read them carefully before making a purchase.

1. General
1.1 TCG VAULT is an online store specialising in trading card games and related merchandise.
1.2 These Terms and Conditions govern your use of our website and any purchases made through our platform.
1.3 We reserve the right to update, modify, or replace these terms at any time. Your continued use of the site constitutes acceptance of any changes.

2. Products & Orders
2.1 All product descriptions, images, and prices are subject to change without notice.
2.2 We make every effort to display accurate product information, but we do not guarantee that descriptions or pricing are error-free.
2.3 Placing an order constitutes an offer to purchase. We reserve the right to refuse or cancel orders at our discretion.
2.4 Orders are subject to stock availability. If an item becomes unavailable, we will contact you for an alternative solution or a refund.

3. Pricing & Payment
3.1 All prices are listed in Australian Dollars (AUD) and include GST where applicable.
3.2 We accept payments through Square, which processes transactions securely.
3.3 Payment must be received in full before an order is processed and shipped.
3.4 We are not responsible for any additional fees charged by your bank or payment provider.

4. Shipping & Delivery
4.1 We offer shipping within Australia. International shipping may be available upon request.
4.2 Shipping costs are calculated at checkout based on items ordered.
4.3 Delivery times vary depending on your location and selected shipping method. We are not responsible for delays caused by third-party carriers.
4.4 Once an order has been shipped, the risk of loss or damage passes to the customer.
4.5 If your order arrives damaged, please contact us within 7 days with photos of the issue for assistance.

5. Returns & Refunds
5.1 We accept returns for faulty or incorrect items within 14 days of delivery.
5.2 Items must be in their original condition and packaging to be eligible for a return.
5.3 Refunds will be processed back to the original payment method once the return is received and inspected.
5.4 Return shipping costs are the responsibility of the customer unless the return is due to our error.
5.5 We do not offer refunds for change-of-mind purchases.

6. Intellectual Property
6.1 All content on this website, including text, images, and logos, is owned by or licensed to TCG VAULT.
6.2 You may not reproduce, distribute, or use any content without our prior written consent.

7. Limitation of Liability
7.1 TCG VAULT is not liable for any indirect, incidental, or consequential damages arising from your use of our website or products.
7.2 We do not guarantee that our website will be error-free, uninterrupted, or free from harmful components.
7.3 Our liability in any claim related to your purchase is limited to the amount paid for the order.

8. Privacy & Security
8.1 We respect your privacy and handle personal data in accordance with our Privacy Policy.
8.2 Your payment information is processed securely through Square. We do not store credit card details.
8.3 By using our website, you consent to the collection and use of your data as outlined in our Privacy Policy.

9. Governing Law
9.1 These Terms and Conditions are governed by the laws of Australia.
9.2 Any disputes shall be resolved in the courts of [Insert State/Territory].

10. Contact Information
For any questions regarding these Terms and Conditions, please contact us at:

TCG VAULT
Website: www.tcgvault.com.au
Email: info@tcgvault.com.au

By using this website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.