TCG VAULT

FAQs

1. How long will it take to receive my order?
   Orders are shipped within 2 business days, and delivery times may vary depending on your location. Typically, delivery within Australia can take anywhere from 3-7 business days.
2. Do you ship internationally?
   At the moment, we only offer shipping within Australia. Stay tuned for future updates on international shipping.
3. Can I change or cancel my order after it’s been placed?
   Once an order is placed, we begin processing it immediately to ensure quick shipping. Therefore, we are unable to change or cancel orders once they’ve been confirmed. Please double-check your order before completing the purchase.
4. What should I do if I received a damaged or incorrect item?
   We’re so sorry for any inconvenience! Please contact us within 7 days of receiving your order, and we’ll work to resolve the issue. We may request photos of the damaged item to assist with the return or exchange process.
5. How do I track my order?
   Once your order is shipped, you’ll receive a tracking number via email. You can use this number to track your parcel’s journey directly through the shipping carrier’s website. 

    

   6. Do you offer gift wrapping?
   At this time, we do not offer gift wrapping. However, all of our products are securely packaged to ensure they arrive safely.